Refund/Returns Policy

Returns, refunds and assembly guarantees

Returns within 30 days

You can return any kit purchased directly from MyWoodles® within 30 days of delivery. Returned kits must be unused, unopened, and in their original sealed packaging.

We do not charge restocking fees. For returns due to a change of mind, the customer is responsible for return shipping costs. Original shipping costs are non-refundable, except where required by applicable law. If your order arrives damaged, defective, or incorrect, we will cover the necessary shipping costs.

To initiate a return, please contact hellomywoodles@gmail.com. before sending anything back. Our team will confirm your eligibility and provide you with the correct return instructions.

Refunds

Once we receive and inspect your return, we will refund the amount paid for the returned item to the original payment method. Refunds are processed within 5 business days, although your bank may need additional time to process the refund.

Completion Guarantee

If any part arrives missing, damaged, or defective, we will replace it free of charge. If you accidentally break a part during assembly, we will also provide a free replacement so you can complete your assembly.

There is no time limit for requesting replacement parts. If an exact part is no longer available, our team will offer the closest practical solution.

Commitment to your first setup

Each kit includes clear visual instructions and the essential materials and tools needed for assembly. Step-by-step video guidance and personal assembly support are also available if you get stuck.

Order modifications and cancellations

Please contact us as soon as possible if you need to modify or cancel an order. We'll help you if the order hasn't yet entered the preparation process. Once processed or shipped, it may no longer be possible to modify or cancel it.

Contact us

For replacement parts or assembly assistance, please email  hellomywoodles@gmail.com.